Privacy Policy

Last Updated: February 2026

At Redding CompuCare ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data during the computer repair process.

1. Information We Collect

To perform diagnostics and repairs, we collect the following types of information:

Personal Contact Info: Name, phone number, physical address, and email address.
Device Access Credentials: Usernames, PINs, and passwords required to log in to your operating system (Windows/Linux) to perform repairs.
System Data: Hardware specifications, error logs, and software version information necessary for diagnostics.

2. How We Use Your Information

2.1 Repair & Diagnostics

We use your device passwords solely to access the system for repair purposes (e.g., virus removal, driver installation, data recovery). We do not access personal files (documents, photos, browsing history) unless explicitly required for data recovery services you have requested.

2.2 Communication

We use your contact information to update you on the status of your repair, request approval for parts, and send invoices.

3. Data Protection & Security

We implement strict security measures to protect your equipment and data while it is in our possession.

No Third-Party Sharing: We do not sell, trade, or rent your personal identification information to others.
Password Handling: Any passwords provided to us are used strictly for the duration of the repair and are not stored permanently in our digital records after the device is returned.
Offline Security: Your physical machine is stored in a secure, monitored environment.

4. Data on Your Hard Drive

Our Access Policy: While we have physical access to your hard drive, we operate under a strict code of ethics. We do not browse, copy, or view your personal files unless it is technically necessary to verify that a backup or data recovery was successful.

5. Third-Party Services

We may use third-party payment processors (such as Square or Stripe) to handle billing. These entities have their own privacy policies regarding how they handle your credit card information. We do not store your full credit card numbers on our servers.

6. Your Rights

You have the right to request that we delete your contact information from our records after your service is complete and the warranty period has expired. To make such a request, please contact us at the number below.

7. Changes to This Policy

Redding CompuCare has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Redding CompuCare
4873 Eastside Rd, Redding, CA 96001
530-921-7867